Rename it (for example, from 'Cubase 8.5' to 'xCubase 8.5') in order to hide it from your Steinberg software.

Locate the folder which is named the same as your Steinberg program, for example 'Cubase 8.5'.In the command line of the 'Run' window, enter this path: %appdata%/Steinberg.

(To open the command prompt on Windows XP select 'Run' from the Start menu.) The Windows key is located between the keys Ctrl and alt.

Open the 'Run' command prompt by pressing the Windows logo key and R on the keyboard simultaneously.

If your Steinberg software is protected by a Soft-eLicenser you will find more information in the Soft-eLicenser FAQ.Ĭorrupted program preference files can bring your Steinberg program into all kinds of troubles, particularly after installing an update.įortunately, refreshing the preferences is quite easy: USB-eLicenser - Details, tips and troubleshooting This knowledgebase article provides further and more detailed assistance in solving dongle and license related issues: In case the installation fails try to install again after you've unplugged the USB-eLicenser. So if an USB-eLicenser or a specific license on it is not recognized, or you get any license related error messages when starting your Steinberg software, you should download and install the latest eLicenser Control Center at first. The most common reason for USB-eLicenser (dongle, formerly named Steinberg Key), Soft-eLicenser and/or license related problems is an outdated or corrupted eLicenser Control Center installation. The following troubleshooting tips and instructions apply to all current versions of Cubase and Nuendo for Windows - with minor changes or limitations also to earlier versions.

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